Enterprise vs Premium vs Fucked Up

Question

I am trapped in a loop and Last Pass Support is not helping.

I have 1000 entries, but need/want to disconnect it from a corporate account at a place I no longer work.

Support is telling me I have a free account,  and will need to upgrade then in the next entry they are saying I am in an Enterprise account and I have no problem.

My problem is that I have multiple years and 1000 entries and i need to make sure I don't lose anything.

Why are they NOT able to see what kind of account I have?

LastPass Support · Answer

Hello @michael.breen​,

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Thank you for checking the community.

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Per the details of the case and the account email, we noticed the email address is part of a Company account; here is where we can say it is an Enterprise account. However. the subscription for the company account was only a Trial, therefore, the account is not paid.

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We understand you need access to the data on the vault, however, the account is part of an Enterprise profile, where there are administrators who set these accounts and have permissions to manage them. Including the two-factor authentication setup, the administrators had enabled that as a policy for all users to have Google authenticator in their profiles, therefore, you are not able to make changes to it.

You need to disconnect the account from the profile, please, contact the administrator of LastPass for the company for them to "remove" your account from the admin console.

Thank you,

Karol | Customer Care

michael.breen · Answer

My last support was 02500486   But that is where they confused themselves and then closed it.

jepenny · Answer

Contact the LastPass administrator at your old job, and ask them to remove your account from the company.