I have a Teams Account with 2 users. The invited user cannot be activated. The user cannot add a new account. Error Messages. Appears to be caught in a loop with no resolution. We have deleted and deactivated twice with no luck.

michelle

I have a Teams Account with 2 users. The invited user cannot be activated. The user cannot add a new account. Error Messages. Appears to be caught in a loop with no resolution. We have deleted and deactivated twice with no luck.

LastPass Support

Hello @michelle​,

Welcome to the LastPass Community!

I apologize for the inconvenience this is causing you. Do to this is a public space I can not ask you for the email for the affected user but it might be possible that the user have a personal account which will be outside the business. Verify if the user is able to make a delete account process and then try again to activate the user. You can find the steps the user needs to follow here: https://support.lastpass.com/s/document-item?language=en_US&bundleId=lastpass&topicId=LastPass/delete_your_lastpass_account_dont_know_mp.html&_LANG=enus

If the issue persists, please create a ticket so we can give you a more personal and not public support.

Kind Regards,

Alejandra

LastPass Support