After Windows 11 update, my master password will not work

Question

I updated windows 11 yesterday and now my master password will not work on any device. All of the account recovery methods do not work.

I have not changed my password in years and have used it recently to log in to devices (previous to win11 update).

Where I have logged into my iphone, I can still access my account via facial recognition but the master password reset there does not recognize my password either.

Has anyone else experienced this?

diane.heckemeyer · Answer

I have the exact same issue.  I can get it to work on my phone but not on my computer.

Henry Eduardo Ortiz (3P) · Answer

Hello ,

My name is Henry Eduardo and I am happy to assist with your inquiry, and appreciate you contacting LastPass Support!

I am sorry about the issues you are having with your account. An update of the OS would not affect your Master Password. Our records show you are entering an incorrect Master Password, have you tried following account recovery on your computer?

Please let me know if this worked or if further assistance is required.

Thank you,
Henry Eduardo | Customer Care