Help restoring authenticator app after the death of my phone.

Seania Crowley

Hello. My phone died recently.

My org used to use LastPass and I was still using the auth app and I still technically have an account. When I went to restore on my new phone, it shows no authentication accounts to restore. I have already successfully recovered the LastPass account itself, but it is not showing any accounts in the authenticator. In a bit of a panic. Any help would be appreciated.

LastPass Support

Hello @Seania Crowley​,

My name is Henry and I am happy to assist with your inquiry, and appreciate you contacting LastPass Support!

I am sorry about the issues you are having with your account. Unfortunately, if no backup was created the accounts can no longer be retrieved. If you are able to log into your lastpass vault, you can regenerate the QR code for your authenticator app. However, if you had accounts other than LastPass, you will have to verify with the support team of those accounts on how to reset it on their side.

Thank you,

Henry | Customer Care