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I can't update my billing information

August Kilponen

Hi,

as LastPass dropped support for Paypal I have been trying to update my billing information so that I can add a new payment method. I have tried multiple times and everytime I get an error.

The error is 'Your details could not be saved. Please try again later'.

I have a Premium subscription and I have tried to contact LastPass Support but I haven't found a way to contact by email or by submitting a ticket. The only support option is a phone call.

Why is a phone call the only way to contact support?

Br,

August

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Accepted answers

ash.canon

Hi@"augustk"

Using this support page, you can click the 'Contact' option at the bottom, and select 'Billing' as your reason to receive an email follow up from Customer Support :https://support.lastpass.com/help/how-do-i-contact-customer-support-for-lastpass-lp010121

Let me know in a private message if this should fail, and what your experience with Support was.

Thanks.

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August Kilponen

So there is no possibility get this issue solved by email or some other way than a phone call? I'mconsidering moving to 1password because of this.

Br.

August

evan.walker

Hello@"augustk"

A callback is our preferred route to support our customers and most of the time you can receive a callback within minutes instead of waiting on the phone for someone to finally pick up. These agents are best suited to assist you with your billing info changes.

Thanks!

ash.canon

Hi@"augustk"

Using this support page, you can click the 'Contact' option at the bottom, and select 'Billing' as your reason to receive an email follow up from Customer Support :https://support.lastpass.com/help/how-do-i-contact-customer-support-for-lastpass-lp010121