Password recovery is failing! Tried to change my master password. How do I contact customer service?

tamarab52

I logged into LP and updated my MasterPassword. Now lastpass won't accept my new or old PW.

When I use the recovery process, I receive the SMS message and type in the OTP, but the website keeps saying "The link has expired or is invalid. Please generate a new link and try again."

Anyone seen this before? Is there anyway to contact customer support?

I'm on a PC using Microsoft 11 and Chrome. I also tried on my MacbookPro on Chrome. Same result.

phillips2468

I have the same problem. After entering SMS recovery OTP - "The link has expired or is invalid. Please generate a new link and try again."

After trying a few times I also tried the face verification on my iPhone app. I got a tick to say my face was recognized and then "Something went wrong Please try again."

I've tried that a few times.

Still locked out.