We can't access our shared vault to allow us to access and save our clients shared logins and this is happening for days now. The case has been going on and on with callbacks and still it has not been resolved

What is happening?????

Question

We can't access our shared vault to allow us to access and save our clients shared logins and this is happening for days now. The case has been going on and on with callbacks and still it has not been resolved

What is happening?????

concierge · Answer

--- End Of Task Description ---

You can view this in your web portal at https://portal.automationagency.com/#/task-detail/661034

LastPass Support · Answer

Hello @concierge​,

Welcome to the LastPass community!

I send an update so you can continue on your case 02815561. The reason why we need to continue through the case is because there might be needed recording and logs of the issue to escalate and since that is private we don't use the public portal for this scenarios. I unfortunately have not see more cases like yours so I believe is an isolated issue which might need escalation.  .

Kind Regards,

Alejandra

LastPas Tech Support