The link has expired or is invalid. Please generate a new link and try again

Question

Hello,

I am trying to rest my password. However I get sent an email which I immediate go to and use the link but I then get "The link has expired or is invalid. Please generate a new link and try again" in the browser.

This leaves me stuck to do anything.

Where to I go next?

marketing · Answer

Hi there,

i have the same problem, when i recover my account, when click the recover account link, it always shows:

The link has expired or is invalid. Please generate a new link and try again.

i tried so many times, but no success.

could you please help?

kind regards

Philippe de Montalembert · Answer

I have the same problem.

when entering the SMS code, I get the message "The link has expired or is invalid. Please generate a new link and try again" in the browser.

I am sure I have some recovery option, as I used it in the past (on march 2023)

Could you help me fix that ?

Henry Eduardo Ortiz (3P) · Answer

Hello @Delmag,

I verified the records on your account but I see you have been able to log in again. Do you still need assistance?

Please let me know.

Thank you,
Henry | Customer Care