Renewal reminder after canceling via iOS

ericarothman

Hi there,

I canceled my LastPass subscription months ago via Apple Store, but I have received a renewal reminder telling me I will be charged next month. I have migrated my data to another password service, and I no longer have my LastPass master password anymore. I am using another service and don't wish to be charged. It looks like the only way to cancel my subscription from within my account is to have my master password on hand.

It looks like Customer Support folks have been responding to these messages individually. Thank you in advance for your help.

LastPass Support

Hi@"NoFearCavalier"

I apologize for the miscommunication there.

As long as you've confirmed through the Apple App Store that your LastPass subscription is set to expire, then the LastPass Premium agreement should expire at the end of the 1-year period. Unfortunately we don't have the ability to manage Apple's App Store subscriptions ourselves.

Thank you,