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Master password update in progress.

Thomas Vigen II

I changed my Master Password over 18 hours ago and am still getting the message "Master password update in progress. Try again in a few minutes." I am getting it both on my laptop (Win 11 / Firefox 111.0.1) and phone (iPhone 11 / iOS 16.3.1).

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Accepted answers

Thomas Vigen II

You need to contact support and they'll refresh your account on the back end.

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Luis M Fernandes

I am having the same situation! I have setup MFA in my account on Apr-06-2023 and still receive the same message when trying to login: "master password update in progress try again in a few minutes". After more than 24 hours later. Any idea on how to get around this issue?

Thomas Vigen II

You need to contact support and they'll refresh your account on the back end.

miketodd

>You need to contact support and they'll refresh your account on the back end.

I have a coworker in this situation. LastPass forces you to sign in before letting you contact support, so unfortunately this is a catch-22.

Thomas Vigen II

Fortunately, that wasn't the case when I had the issue. But that kinda scares me to make any major changes to my account. I just contacted Support to see how to contact Support when one is unable to login and contact Support. 🙄

amy

How do you contact support if you are unable to login??

Thomas Vigen II

As stated above, I am checking on that.

amy

Anyone have an update on this? I have a paid lastpass account and now I am unable to contact the company to cancel my account, update billing, use it, log in, etc. SO FRUSTRATING!