Good morning. Every time I try to log into my email account with LastPass the process goes into a loop after lastpas enters my email address and won't enter my password. I must go to the email site to enter. This started about a week ago. Any i...

Question

...deas? Thx

4joys · Answer

Hi Karol.

I'll try you suggestions. If I'm still having trouble I'll get back to you

Mark :-)

LastPass Support · Answer

Hello

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Thank you for checking the Community.

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We're sorry for the inconvenience with the autofill, this could be related to the browser settings or cache and cookies.

Please, perform these steps from the LastPass extension in Firefox:

* Kill all active sessions –instructions here.
* Clear the local cache for LastPass –instructions here.
* Refresh sites –instructions here.

If the issue persists, update theLastPass browser extension(view downloads here), then log in to LastPass and try to perform the action again.

Thank you,

Karol | Customer Care