Confused about the various passwords.

xeliw42651

I can log into my account with my master password.

However, I can't install the app on another device because it tells me the account is encrypted and enter my backup password.

Any password that it might be isn't working. And there is no forgot password type deal.

Is there anything I can do?

Thank you!

LastPass Support

Hello@"xeliw42651",

Thank you for joining the Community.

Based in your community profile the email address there is no active LastPass vault linked to it, therefore, I'm unable to check the status.

If you have a Free account, you are restricted to use one type of device (computer or mobile), additional details here,if the issue is different, please, private message me the correct email to review.

Thanks.