I have had an account for quite a few years and the username was created using an email address that I no longer have nor is valid. Am I able to change the email address associated with this account without affecting the username?

Question

I just tried exporting my vault but that function is now linked to the email address and thus I cannot access it to complete the export..

LastPass Support · Answer

Hello @rhindma​,

My name is Alejandra, and I am happy to assist with your inquiry, and appreciate you contacting LastPass Support!

I apologize for the huge inconvenience this is causing you. I believe that the problem is that the old email stayed as the security email for your account and for that reason is not letting you do the export. You can delete or change the security email by following these steps: https://support.lastpass.com/s/document-item?bundleId=lastpass&topicId=LastPass/security-email-account.html&_LANG=enus

Kind Regards,

Alejandra

LastPass Tech Support