LOGIN not possible, recovery (SMS) not possible, Last Password recovery not possible

Question

Hello Support-Team,

I see that I am not the only one with problems atm. Please help because I can't get to my account - No password of mine is working to login, the recovery through SMS ist not working ("The link has expired or is invalid. Please generate a new link and try again."), Recovery with an old password ist not working...

I receive all the E-Mails and did all the necessary steps - nothing ist working so far.

As all the other - I need my passwords and need help to get back in to my vault.

Thanks in advance for your help.

Mario

lars.kroll · Answer

As a long time user. I have the same issue.

I need instant help. Please!

holly · Answer

Mario,

I am in the same situation.

I traveled last week and tried to log in over the weekend to catch up on some work. I put two tickets in for help and the support did nothing. They said to try later. It's Monday and without my passwords (several hundred), I can not work! The thought of starting over is making me ill.