Master Password not working on my desktop Windows PC suddenly. Works on my Windows laptop and iPhone. I have no error indications of what next steps to take. I guess its just DOA. Am I able to get a refund if this isnt resolved?

LastPass User

Master Password not working on my desktop Windows PC suddenly. Works on my Windows laptop and iPhone. I have no error indications of what next steps to take. I guess its just DOA. Am I able to get a refund if this isnt resolved?

LastPass Support

Hello @LastPass User​

Welcome to the LastPass Community. We apologize in advance for the issues you have been experiencing using your LastPass account.

I checked your account along with the logs and they show you are entering an invalid master password.

On your mobile device you can open the LastPass app, click on "having trouble login in" and follow those steps to recover your master password. Please check your password hint/reminder.

If that fails, please follow the steps outlined on the link below to recover your master password:

https://support.lastpass.com/s/document-item?language=en_US&bundleId=lastpass&topicId=LastPass/account-recovery-extension.html&_LANG=enus

Please let us know if there is something else we can do for you.

Greetings!

Heyner | Customer Care