sometimes vault items do not launch and when they do launch they do not autofill the credentials am on free plan

m.lesac

sometimes vault items do not launch and when they do launch they do not autofill the credentials am on free plan

LastPass Support

Hello! @User1750285024800880477

Welcome to the LastPass Community.

Thank you for reaching out. If you're on the LastPass Free plan and noticing that vault items aren't launching or auto filling credentials, this can sometimes be due to browser settings or how the site is built.

Here are a few steps that may help:

• Make sure the LastPass browser extension is installed and you're logged in.
• Check that autofill is enabled in your LastPass settings.
• Ensure the site isn’t blocked by a “Never URL” rule.
• Some websites use forms that prevent autofill, especially if they're inside frames or use non-standard login fields.
• Try removing and re-adding the vault item if it’s not working consistently.

For more detailed guidance, LastPass offers a helpful article here: 🔗 Basic troubleshooting for vault item launch and autofill

Please let me know if you'd like help walking through any of these steps.

Greetings!

Luis | Customer Care