I have lastpass families and have been using it for several years now - suddenly I am being asked to choose between the two types of devices I usually use lastpass on - mobile phone or a computer/browser.

Is this a bug?

Question

I have lastpass families and have been using it for several years now - suddenly I am being asked to choose between the two types of devices I usually use lastpass on - mobile phone or a computer/browser.

Is this a bug?

jepenny · Answer

It sounds like the subscription might have lapsed. Check your account status to make sure it's still being renewed.

https://support.lastpass.com/s/document-item?bundleId=lastpass&topicId=LastPass/faq_view_renewal_date.html

LastPass Support · Answer

Hello,

Thank you for checking the status in the Community.

We could see you are part of the plan, but you're not listed as the owner of the plan, only as an administrator for the dashboard. We reviewed the owner's profile and made an update on the backend of the account plan.  Please, log out and log back. Make sure the owner does this too.

If the issue persists, please, ask the owner to create a support ticket for our billing team to review the transaction and solve this issue.

Thank you,

Karol | Customer Care