I have enabled Entra federation and working for two users. I have another setup exactly the same, but when I go to enable federation, I get a vague message that "Federated login could not be enabled for this user:"

Does anyone know how to fix this?

Question

I have enabled Entra federation and working for two users.  I have another setup exactly the same, but when I go to enable federation, I get a vague message that "Federated login could not be enabled for this user:"

Does anyone know how to fix this?

T.R. Sloan · Answer

Thank you.  I created a case.

LastPass Support · Answer

Hello @T.R. Sloan​,

Welcome to the LastPass Community!

I have seen that message comes when the user is not properly provision or the user is not part of the company and has a personal free account. However, most of the time is because is not provision, since we can not share personal information here in the public community! I recommend you to create a case or give us a call so we can review exactly what is going on by you providing to us the email for the affected user.

Kind Regards,

Alejandra

LastPass Support