We have a Family Account. I can sign in with Face ID. My husband does not have that option.

Question

LastPass Support · Answer

Hello @pearldee​,

Thank you for the post.

Each member of the Families plan will have their own account to access, with a unique email and master password.

Regarding the access with biometrics (Face ID & Touch ID), these will depend on the settings of the mobile device, allowing the app to recognize these settings.

If the mobile device your husband is using to access his account does not have this option, they will require to use the master password only.

Thank you,

Karol | Customer Care

LastPass Support · Answer

Hello @pearldee​,

My name is Henry and I am happy to assist with your inquiry, and appreciate you contacting LastPass Support!

I am sorry about the issues your husband is having with passwordless login. Please verify the requirements on this article and follow the instructions found on it. If the setting is grayed out, you may need to reinstall the lastpass app.

Please let me know if this worked or if further assistance is required.

Thank you,

Henry | Customer Care