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Authenticator Backup with free plan

roman.zanettin

Hi

I am using the free version of lastpass on my notebook and no longer on my mobile. the only app i (have to) use on my mobile is the lastpass authenticator app. now i am facing the limitation that i can't backup my authenticator values to the cloud since i can't login... not sure if this was intended or if there will be an update. nothing in this direction was written in the introduction here: https://support.logmeininc.com/lastpass/help/what-can-i-expect-to-change-for-lastpass-free-on-march-16-2021

thanks a lot for your feedback

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Accepted answers

glenn.dobson

Hi@"zanettin"

LastPass Authenticator should still be working as normal even if you have desktop selected as your device type. You can also keep the LastPass mobile app installed and use it for account recovery if you ever need it. Are you seeing an error if you try the Back Up now option in the LastPass Authenticator app?

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glenn.dobson

@zanettinThank you for reporting back, I can see how that would cause some confusion. I will share this with our team.

roman.zanettin

Hi

Thanks for your quick reply!

Actually my issue is, that when i hit backup now on the authenticator app, the last pass app starts and i need to login. after login, i see the screen which tells me to switch my device type to mobile and that i can do that three times. then i switch back to the authenticator app and hit again backup now with the same result.

Update: after a reboot of my device it worked on the 2nd run! thanks a lot!

glenn.dobson

Hi@"zanettin"

LastPass Authenticator should still be working as normal even if you have desktop selected as your device type. You can also keep the LastPass mobile app installed and use it for account recovery if you ever need it. Are you seeing an error if you try the Back Up now option in the LastPass Authenticator app?