I have a family account and should be able to use on phone and comp for me ad all of my family for my fee. What is going on because I can change to another equal platform for free?

jmchugh28

I have a family account and should be able to use on phone and comp for me ad all of my family for my fee. What is going on because I can change to another equal platform for free?

LastPass Support

Hi, @jmchugh28​

I double-checked your account status, and everything looks normal from our side.

Have you already attempted to log out, then back into your device?

Have you performed a full reboot of the affected device where you cannot log in?