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LastPass app for Mac OS will show drop-down box with no contents

John Cook

On Mac OS, when I am using Safari and have the LastPass app installed on the icon bar within Safari, whenever I click on the " . . . " icon to have the LastPass options menu appear, the menu box will show just an empty box. Half the time it will not display the menu options. This happens in Safari on multiple machines running Mac OS. The LastPass extension does not exhibit this behavior for the other browsers on Mac OS, likely because they are installed differently. This problem with LastPass for Safari has been going on for many months now.

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Accepted answers

John Cook

I forgot to visit and say that you fixed this problem with an update a couple of weeks ago.

All comments

Joseph Selby

Same problem. Really stinks.

John Cook

I am not using MFA and this is happening.

ssachs04

The blank window is a prompt for Multifactor Authentication (MFA).

I downgraded to version 4.86 and the same window popped up, but wasn't blank.

There are 2 solutions for this issue currently.

1. Downgrade

2. Disable MFA

Matthew Reedy

No, unfortunately I don't, sorry. I happened to find version 4.89.0 in my Mac's Trash folder and used that.

Joseph Selby

Do you have a secure place to download 4.93?

Matthew Reedy

I've been having the same problem since installing LastPass version 4.94.0. This problem does not appear in version 4.93.0 nor in version 4.89.0. I've downgraded to the older version for now until it is fixed.

George Viscomi

Same here, 4.94 on Safari. This compounds the other nagging issue on Safari that I've been experiencing since the 4.93 update, where I cannot autofill by clicking the LastPass icon in the username or pw boxes on a site; I have to two-finger click and choose "Fill [sitename]." This is really frustrating. Yes, I use TFA and no I'm not disabling that. 1Password looking more attractive by the day...

Joseph Selby

Yep. And the fact that LastPass hasn’t even given a comment or update on this makes you doubt whether they’re worthy of holding personal data at all.

chuck.bonelli

Same issue

George Viscomi

Edit:

I just spoke to LastPass CS - they are aware of these issues and said their devs are working on a fix but they could not provide a timeframe for when that fix would roll out.

Christopher Buchner

I'm having the same issue. I tried disabling the lastpass safari extension. Deleting and reinstalling the latest version of LastPass for Mac and nothing seems to fix the issue. Hopefully an update to LastPass will fix this.