Stuck "Switching Device Type"

Question

My Mac OS Safari extension is stuck displaying "Switching Device Type"

Here's how it happened:

* Family Plan failed auto renewal 
* Received message to Switch Device on Mac OS Safari and must have clicked Yes
* Went to understand what was happening and when I realized my Family Plan was not active I updated billing info to process renewal
* Family Plan active and working on all other instances (Mac client on same computer, chrome extension, mobile device, etc)
* the safari extension still shows the stuck message Switching Device Type

Things I have tried:

* deactivate and reactivate extension
* uninstall and reinstall Mac client
* logout all sessions and re-login session 
* login from a browser window in safari 
* enter safari developer mode and clear all cache

None of these things have worked and I'm still stuck with the error message and unable to use LP in Safari...

Any thoughts as to how to reset this?

Any help would be much appreciated!

hawk · Answer

For me the same. Contacted support, 1,5 days later it was fixed.

micah.mcavoy.jensen · Answer

David who would I reach out to because I have the free version and it says online support is only for people with a paying account .

david · Answer

Reach out to support and ask them to do a "Profile Reset" - did the trick for me...nothing else worked.