I'm being told this is how I contact last pass - there is no phone #, no e-mail, nothing. HELP!

frankangelo1983

My uncle has passed and we can't do anything with his computer - we just want contact information to let relatives know.

I have no phone #, no e-mail address, no live chat. NOTHING. Someone please let me know how I can talk to lastpass staff ASAP.

LastPass Support

Hello @frankangelo1983,

My name is Henry and I am happy to assist with your inquiry, and appreciate you contacting LastPass Support!

I am sorry for your loss. Unfortunately, we are unable to reset the Master Password or give you access due to our Zero Knowledge Policy. If you have access to the computer where your uncle used to log in, you may try to follow account recovery to gain access to the account.

Please let me know if further assistance is required.

Thank you,
Henry | Customer Care