Cannot reset multifactor authentication - Not receiving 6 digit code or SMS code

Question

I've been a pro user for years and I'm shocked at how badly this is being managed.

Note: I am logged into LastPass in the app. However, when I try to login to LastPass on my desktop, it tells me the following:

ACTION REQUIRED FOR LOGINFor your security, reset your multifactor authentication app.

Go to the LastPass.com website, log in there, and follow the on-screen instructions to reset your multifactor authentication app.

CONTINUE AT LASTPASS.COM

When I do so, a new popup says:

Please reset multifactor authenticationFor your security, reset the pairing between LastPass and your authenticator method:LastPass Authenticator

Continue

When I click continue, it asks me to:

Check your email:*****@***********.comEnter the 6-digit security code from the email. This verifies your LastPass account and lets you move forward to pair your app.6-digit security code from emailVerify code from email

However, I never receive the email.

To get support I'm told I have to login to LastPass, which I can't do because I'm not getting the six digit security code!I tried the SMS option also. Nothing received.😕

I've also bought a new iPhone but I'm scared to switch over from the old one before I know that I have access on my browser with LastPass in case the app also resets my access and I'm completely locked out forever! I Can't download a copy of my passwords of the app. I also can't access support of the app even though I'm logged in with Face ID. It's ludicrous that a company with this many followers can have such an appalling understanding of their clients user experience! Does anybody test these processes before implementing them?Can someone help me get this email 6 digit code issue sorted?

franciscomom510 · Answer

I ahve the same problem. Someone from the LastPass support can help me?

Alex Sloley · Answer

I pretty much have the same exact situation with my LastPass and Google Authenticator. I know my master password, I have SMS recovery setup, but I also get stuck in an infinite loop of trying to login! And I pay for this frustration with a subscription to Premium. And support - how does one get that mythical service?

michalskisonwester5 · Answer

Experiencing difficulties in resetting multifactor authentication due to a failure in receiving the 6-digit code or SMS poses a significant challenge. To address this issue, it's crucial to first ensure that the correct contact information is associated with your account. Verify that your phone number is accurate, and if issues persist, consider alternative methods such as email authentication or contact customer support for assistance. Troubleshooting steps may involve checking spam folders, verifying network connectivity, or trying the process again after a short period. Much like the intricate problem-solving highlighted in a Connections Unlimited article, navigating multifactor authentication issues requires a meticulous approach, exploring various avenues to establish a secure and reliable connection between the user and the authentication system.