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Locked out of LastPass Authenticator because of free account

jorgemodes

Hello,

My problem is I lost access to my Last Pass Authenticator app with all my accounts that I had there.

I have stopped using LastPass years ago and had already made a few device switches from mobile to web and vice versa on it. Today I decided to delete my passwords from LP and also migrate 2FA codes to another app. When I tried to login on web it warned me it was the last switch from mobile devices to web I had as a free account user. I proceeded because I wanted to delete my passwords through the web version.

Thing is, a few minutes later I lost access to LP Authenticator app. And to login again, it asks me to download the LP app and login on that first, which is impossible with my free account.Which is absolute nonsense. I am really frustrated and hoping LP does not expect me to pay for a whole year of premium to simply have access to my data.

How can I solve this situation?

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Accepted answers

glenn.dobson

Thank you@"jmn0", I have added 2 more device switches to your account so you can sign into the mobile app without issue. Technically, you should be able to sign into the app anyway still without switching device types. This support article explains how to restore from the cloud back up.

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glenn.dobson

Hi@"jmn0", welcome to the community.

Can you provide more details around "Thing is, a few minutes later I lost access to LP Authenticator app." and what happened? Did you lose/break the device?

LastPass Free customers can still use the LastPass Authenticator app and install our mobile app so that they can use the Cloud back up feature

jorgemodes

Hello Glenn, thank you.

>Can you provide more details around "Thing is, a few minutes later I lost access to LP Authenticator app."

I was simply "logged out" of the authenticator app after that. When I open it, it shows me the "Add Account" or "Restore from backup" buttons.

I tried downloading the LP app again and logging in, but since my account is web only, I can't. So I can't restore from backup.

glenn.dobson

Thank you@"jmn0", I have added 2 more device switches to your account so you can sign into the mobile app without issue. Technically, you should be able to sign into the app anyway still without switching device types. This support article explains how to restore from the cloud back up.

jorgemodes

Perfect, thank you@"GlennD"! And thanks for being flexible.

After attempting to log in now, I was still blocked, but then I actually read the security notification email and it mentioned the device was not activated. So maybe that was why I was not being able to login as you said.