I just updated my master password according to the 'rules' that have been updated and it was a horrible experience.

Question

Tried to search support for the requirements for a new password. Should have been a simple search but the search on the support site is ... mystifying at best.

This should have been readily available, even a big link on the top of the support pages as you go through this. A master password is something that should be planned for not sprung on someone when the time runs out. But, alas, no help there.

Tried to set up recovery options and I followed the terribly convoluted instructions but I have NO idea if it is set up or if it will work.

Also, the idea of using a randomly generated password for a master, something you MUST remember or ... god forbid, write it down on the back of your phone, having no relationship to the user is a support nightmare. Good luck with that.

It's done but I no longer have any trust in the program.

Anyone finding a more friendly support system with any of the other, available systems?

Disappointed.

rgwilkinsonexec · Answer

I've found using Lastpass most frustrating; no meaningful contact email... I'm not even sure if the request they emailed to me is a legitimate communication!I'll probably go elsewhere and get a different provider

eric.kreider · Answer

None of their support or communication systems are very good or make any sense. I wasted an hour just figuring out how to open a ticket with support. As usual, the help desk makes it as hard as possible to open a ticket, rather sending you to a FAQ, no answers there, or a database with a non-functioning search 'feature'. Then, when you do get a ticket open and someone to talk to they summarily close the ticket without permission from the user (me).

I'm actively looking for a replacement. If I find something, I'll post it here.

rgwilkinsonexec · Answer

Thx