I just got data shared from someone and when I click ''Launch'' nothing happens. The data is not filled out so I can't access the person's account. What's going on?

va

I just got data shared from someone and when I click ''Launch'' nothing happens. The data is not filled out so I can't access the person's account. What's going on?

LastPass Support

Hello @va​,

My name is Henry and I am happy to assist with your inquiry, and appreciate you contacting LastPass Support!

I am sorry about the issues you are having with your account. Please both you and the person who shared the item follow the troubleshooting steps on this article and then have them un share and share the item again to you.

If the issue persists, you or the person who shared the item may need to contact our support team to further investigate.

Thank you,

Henry | Customer Care