Unable to verify LastPass account. Unable to access email account required to verify.

Question

Hello,

I'd really appreciate help in gaining access to my LastPass account. I know my Master Password, but I am receiving a message that the account needs to be verified: "Check your inbox for an email from LastPass:jo**@**********.com". Unfortunately I cannot gain access to this account. I am sure that my gmail address is also listed on my LastPass account and hoping that the recovery email can be routed there instead.

Thanks!

meetme · Answer

Thank you for getting back to me. I already got in touch with LastPass through their FB page. I added a bunch of new LP emails on my white list and now it works. (Afterwards, I changed my email connected to LP, that's why you can't find me)

LastPass Support · Answer

Hello @NadyaL,

Sorry for the delay on my response. I could not find any accounts with the email you used on this website. Can you please send me a private message with your LastPass account email address to further assist you?

Thank you,
Henry | Customer Care

meetme · Answer

I have a similar issue. My email account is fine but I am not receiving emails from LastPass so I can't verify my login.

I have been trying to fix this issue for two days unsuccessfully. This is super frustrating. The only way to access support is by logging in, but I NEED them to help me log in. You would think a company that stores valuable passwords would offer assistance to access them 😐

Can anyone help??@HenryO_LP