"Too many messages" during first time setting mobile recovery number

Question

In our team environment, a new employee always starts by setting a recovery number on their LastPass account. This is always under direction of an experienced user that has done this multiple times in the last year.

Previous time we used this procedure was two weeks ago and it worked as expected.

This time the user sets the number for the first time and immediately gets the "Too many SMS messages" indication (and no SMS arrives). We tried again today to see if there is any change, but again the same message on the first try.

Anyone have an indication of what could be wrong and how to solve this?

We use Chrome for browser. The pop-ups work as expected, just the final sending of the SMS does not work.

Leo Prast (IBV) · Answer

Thank you for your response. See PM for more info.

In the mean time I have a second new account with exactly the same problems, different login and different mobile number.

LastPass Support · Answer

Hi,@LP_HLG

We're interested to know more about this situation. If you could please click my Community name to send a private message with the affected user's email and phone number, we can investigate further.

Thank you,