The latest version of the LastPass Chrome extension (4.138.2) will not allow me to login - the password just gets cleared out and the login button is disabled each time.

Question

I have closed and reopened the browser, cleared all cache, and updated the extension via developer mode and I still cannot login. Each time I enter my password and click "Login" the extension clears my password without providing any error message. I also do not receive any emails. I know I am entering the correct master password. And I am not getting an error that I have entered an incorrect master password.

jamie.brown · Answer

I also am using an older version of the Chrome extension on a different machine and I don't run into the problem there. I can login via the older version of the extension without any issues. So the problem is related to the latest version of the extension that came out on the 19th.

LastPass Support · Answer

Hello @jamie.brown​

Thank you for reaching out, my name is Hilda from the LastPass Support Team. I hope your day is going great. I'm happy to assist you with your request

In this case, I kindly request that you follow the steps outlined in this helpful guide:https://support.lastpass.com/s/document-item?language=en_US&bundleId=lastpass&topicId=LastPass%2Fbasic_troubleshooting.html&_LANG=enus

These steps are designed to address and potentially resolve the issue you're currently experiencing.

HildaC.