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Can't log in due to being stuck in Authenticator loop

benworkemail

Dear LastPass,

I can't access due to buggy design. Specifically, since I updated Authenticator, it won’t let me login until I login to my LastPass app. Unfortunately, the main LastPass app requires me to approve my login via Authenticator. This loop is driving me bananas--and I can see it's affected many users in this forum.1) Can someone please help me turn off 2FA temporarily?2) Can someone please address this issue systematically? It seems quite flawed that the Authenticator update is essentially disabling LastPass access entirely until users coordinate with technical support.Thanks,Ben

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Accepted answers

LastPass Support

I'm sorry about the delay@"benjamlast"

Please try logging in from a desktop to attempt a re-sync of your selected MFA for LastPass.

Thank you,

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benworkemail

Important to note: despite using the "Request help logging in" feature to try to contact LastPass support, I have yet to receive any follow up/authentication email. This feature just seems unreliable or broken.

LastPass Support

Hi@"benjamlast"

I apologize for the recent difficulty experienced with LastPass Auth process'.

I've just created a case under your Community / LastPass email address. Please check your email for several security questions, and let me know in a Private Message when you've responded.

We'll also look further into what happened during your support request attempt.

Thank you,

benworkemail

Hi@"AshC_LP" -Hoping you had a good holiday weekend. I've followed up to your email as of last week, and am standing by for advice. Thanks.

LastPass Support

I'm sorry about the delay@"benjamlast"

Please try logging in from a desktop to attempt a re-sync of your selected MFA for LastPass.

Thank you,

069TP000001waU7YAI.png

benworkemail

Success. Thank you, Ash.

Happy my situation was resolved, but please question your product team about this failed update pathway. I see too many forum goers experiencing the same issue. How many LastPass users are suffering password loss and account lockout due to their silence or reticence about this very unusual and public recovery process?

Secondly, please also get product to address the secondary bug where the "Request help logging in" feature in the LastPass site doesn't work. Too many critical bugs, LastPass team.