My safari extension no longer appears and last pass are helpfully telling me that I need to upgrade to a Mac o/s which my Mac does not support or they cannot help me - anyone else had this problem and solved it ?

Question

stu.linderman · Answer

I've been fighting the same problem and LASTPASS' response, (clear cache, start over, uninstall, reinstall) is getting tiresome.  When I tried to install LASTPASS for SAFARI I could not get LASTPASS for SAFARI to show up in the list of entensions.  So, with a great deal of pain, I located another MACBOOK PRO, formatted the drive, reinstalled MACOS and then reinstalled LASTPASS.  That got me back to the point of failure.  When I followed the instructions and installed LASTPASS for SAFARI, the extension would not show up in the list.

This is getting annoying.

Adam Long · Answer

I have performed this process twice and I have no safari extension to activate in my safari extensions, I have 2 other iMacs the same age it works perfectly on them as it did on this one until yesterday.

The software is useless if it does not work as a Safari extension, I might as well just use the built in apple password software 😡

LastPass Support · Answer

Hello @Adam Long​

I hope you are doing great, my name is Hilda and I'll be assisting you with your request. I'm sorry to hear you are having problems with your LastPass extension on Mac. TheLastPass for Safari extensionis supported on the 2 most recent major macOS versions with a 64-bit processor required. While the Safari Legacy Extension will continue to function on Mac OSX 10.11 (El Capitan) or earlier, that extension will no longer receive updates due to Apple restrictions.

If the scenario applies, please proceed with this troubleshooting

* Quit Safari.
* Relaunch Safari.
* In the Menu Bar, selectSafari>Settings.
* Select theExtensionstab.
* Uncheckthe box for theLastPassextension in the left navigation.
* Check the box for theLastPassextension to re-enable it.

Results: Check to see if theLastPass for Safari extensionhas returned and is working as expected.

What to do next: If you are still encountering issues, try clearing your Safari cache, then quit Safari and relaunch again.

If after the troubleshooting given still not working, please uninstall and reinstall.

TheLastPass for Safari extensionis part of theLastPass Mac App, and can only be removed by uninstalling theLastPass Mac App.

Important:To uninstall, you must quitboththe Safari browser and theLastPass Mac App.

Quit Safari

* Select the Safari app in your dock.
* Use the Menu Bar to selectSafari>Quit Safari.

If you are using a Multi-Touch trackpad or a Magic Mouse, you can click or tap with two fingers on the app in your dock, then selectQuit.Learn how to quit apps on Macorhow to use multi-touch gestures on your Mac.

Quit the LastPass Mac App

* Select theLastPass Mac Appin your dock.
* Use the Menu Bar to selectLastPass>Quit LastPass
* Troubleshooting:If you try to quit an app and it becomes unresponsive, you canforce quit an app on your Mac.

Uninstall the app

* Go to yourApplicationsfolder.
* Select and drag theLastPass Mac Appiconinto the Trash

Delete the app from your Trash

* WithFinderstill open, use the Menu Bar to selectFinder>Empty Trash.
* When prompted, selectEmpty Trashto confirm.

Results: You have uninstalled theLastPass for Safari extensionand theLastPass Mac App.

What to do next:Follow these instructionsto reinstall and log in to theLastPass for Safari extension.

Have a great day!

Hilda

The LastPass Support Team