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Why suddenly are my passwords being changed to my master login password?

rdaltvater

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Accepted answers

LastPass Support

If you are using Chrome as your primary browser, follow these instructions specifically:

Disable Chrome’s PM settings:
1. Chrome Settings >Autofill and Passwords > Google Password Manager>Settings> Disable the options"Offer to save passwords" and "Sign In automatically"
Delete saved passwords in Chrome associated with LP.
Delete LastPass' data in Chrome (to clear any cached data for the LP website).

There could also be some confusion within the LastPass cache itself, which can be cleared through the browser app: Account > Fix a Problem > Clear Local Data.

** If you are using something like DuckDuckGo or Brave, I'm afraid these browsers are not currently supported with LastPass, but you may be able to locate that browser's autosave / password-fill function and disable it to ensure LastPass is functioning as intended.

All comments

LastPass Support

Hi @rdaltvater

Welcome to the LastPass Community.

There may be an issue with caching within your LastPass Vault. You can try clearing this cache yourself, through the browser app > Account > Fix a problem > Refresh.

LastPass Support

@lindsey_gladwell

You can also try updating your login password to re-encrypt the vault data to see if that resolves the confusion.

lindsey_gladwell

I'm having the same issue! This fix did not help.

Anthony Verlaque

I have the same issue, something has changed on the LastPass site. I don't use the LastPass browser extension, so the browser password manager is auto-filling the password field I am trying to view with my master password.

fayedcw

I have the same issue, unable to view saved password.

Question: Why has a last pass support specialist NOT provided a way to fix the problem or provide a reason why it happens? Does a support specialist know the answer?

LastPass Support

Hello,

To help us understand the source of this problem, please provide the following:

The device in use
The web browser version in use
The LastPass version installed
If you have any other password management systems in place, such as your default browser's pw manager
If clearing the LastPass cache fixes the issue

fayedcw

To help us understand the source of this problem, please provide the following:

- The device in use - My personal desk top

- The web browser version in use - Google Chrome (as always)

- The LastPass version installed - how to I determine?

- If you have any other password management systems in place, such as your default browser's pw manager - None (never used)

- Ifclearing the LastPass cachefixes the issue - done - did not fix the issue

Faye Chenier-White

sloane.beth

To help us understand the source of this problem, please provide the following:

The device in use : HP Desktop, Windows 11 Pro
The web browser version in use: Chrome
The LastPass version installed: Premium User
If you have any other password management systems in place, such as your default browser's pw manager: Default PW Manager is LastPass although Google PW Manager tries to intercede
Ifclearing the LastPass cachefixes the issue: Clearing cache did not work, neither did changing my Master Password

Anthony Verlaque

To help us understand the source of this problem, please provide the following:

The device in use - Windows 11 Pro
The web browser version in use - Chrome
The LastPass version installed - Not Installed
If you have any other password management systems in place, such as your default browser's pw manager - Google Password Manager
Ifclearing the LastPass cachefixes the issue - No (Not Installed)

rdaltvater

The Device used has Windows 11 Pro

Web Browser is Chrome (have used DuckDuckGo but uninstalled a couple months ago)

LastPass version installed is Premium User

Not using any other Password Management system

Did not clear LastPass cache - the original fix seems to have worked

fayedcw

It appears as though you do NOT know how to correct the issue. Why don't you tell me what is needed (required) to accomplish what I'm looking to do?

LastPass Support

If you are using Chrome as your primary browser, follow these instructions specifically:

Disable Chrome’s PM settings:
1. Chrome Settings >Autofill and Passwords > Google Password Manager>Settings> Disable the options"Offer to save passwords" and "Sign In automatically"
Delete saved passwords in Chrome associated with LP.
Delete LastPass' data in Chrome (to clear any cached data for the LP website).

There could also be some confusion within the LastPass cache itself, which can be cleared through the browser app: Account > Fix a Problem > Clear Local Data.

** If you are using something like DuckDuckGo or Brave, I'm afraid these browsers are not currently supported with LastPass, but you may be able to locate that browser's autosave / password-fill function and disable it to ensure LastPass is functioning as intended.