As the Family Manager, can I help recover a master password for a family member?

ryancom2190

I have a family member on my plan that forgot their password and aren't having any luck with the recovery process. As a family manager, can I do something to help recover their access?

I found a similar question in their FAQs but when I drop down all it says is master password, which doesn't tell me anything.

LastPass Support

Hello @ryancom2190​

My name is Hilda, I'll be assisting you.

Family managers don't have the option to change or view the master password, of the Family members, each account is an individual account, so the recovery process is individually too.

Please suggest your Family user to attempt all recovery steps here: Recover your lost master password for LastPass

Best,

Hilda

The LastPass Support Team