Hi @info
Welcome to the LastPass Community.
From what I can tell, you successfully confirmed the last IP/device verification request we sent via email, and are able to log into LastPass.
As long as your LastPass login email address is currently verified, then you can change the address within your online account settings. A verification email will be sent to the new address before the credentials are saved permanently.
I'm talking about the lastpass account mzzzzzzzz@sky.com that I can't log into.
@info The email you used to post here is verified, so you do not have to confirm the current email address. Just log into your online account at lastpass.com, then update the email address and save. A confirmation email will be sent to the new address.
I also do not have access to the email linked to the account. Please help me change it.
If you cannot regain access to your email address, then you may use the 'Request help' button located within this support article to create an email case. You'll want to explain the situation in detail, and be prepared to confirm your identity through a series of security questions.
I had to create a new account to post so my issue remains. Please contact me at mzzzzzz@gmail.com
Offline mode needs to be enabled first within the account settings, and pulls information directly from your browser's cache. If this cache is cleared, then the offline data is also unavailable.
But I can't do that obviously as I can't login. I'm begging you please help me change my email!
@marcusponting We cannot change login credentials for several security reasons. Please create a case through the method I mentioned so we may communicate securely via email.
I tried to login using offline mode but it wouldn't let me, don't know why
