Why does lastpass ALWAYS blame the customer first, for EVERY issue?

Question

whatever the problem you have, you try to get support, and it's always a customer issue, NEVER a lastpass issue.

Why do we bother paying for such shitttty support?

LastPass Support · Answer

Hello​@joseph.elster​, Thank you for the update!

We have sent you an email please check your inbox and provide the information requested.

Always here to help!

Greetings!

Verlaine | Customer Care

LastPass Support · Answer

Hello! @joseph.elster​

Welcome to the LastPass Community.

We really apologize for the bad experience; we really want to take care of you and provide the best support ever so you can enjoy your LastPass account, please let me know what can I do for you, how can I help you?

Please let me know if you need additional help.

Greetings!

Verlaine | Customer Care

joseph.elster · Answer

only 5 days for support for paying customers...

Where do I start?  NOTHING working well with this product since I paid again!

have sites with 3 login credentials, and last pass cannot support them.

Last pass is still showing in fields I have NO INTEREST in saving.

So it can't save ALL my userid/password combinations...
And it's offering to save all sorts of things I do NOT want saved...

And your people keep telling me it's MY FAULT and up to ME to fix it.

so again, Why do we bother paying for such shitttty support?