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After I reset authenticator I can't login anymore

Denis

Hi

I was asked to reset my Authenticator App today. After I did it I can't log in. I enter my password, and next what I see is next:

https://www.loom.com/share/b6b7eacbe9e54e339c9f0291744f5131?from_recorder=1&focus_title=1

I can't log issue in using contact us form because I need to signup to enter

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Denis

It didn’t help me. What I was able to do was click on “Additional Multifactor Options” for a little amount of time and choose Google authenticator. But the code from it wasn’t working as well as the grid option, so I removed all MFA options(it took me ~30 attempts to click and remove salesforse authenticator because screen was just blinking as on video) and after I did I it I was able to login just using password and reenable all MFA options back🤷‍♂️

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a3rogue

I am having the exact same issue, was asked to update my Authenticater by scanning a QR Code, did that, and now my password no longer works. Sent a ticket to CS and they replied with a link that I need to be logged in to see. Even trying to recover my account doesn't work, says I don't have the browser extension installed even though I do, or it just sits there with a spinning wheel.

Kinda annoying the hell out of me, I have made all my passwords super difficult, and without Lastpass i'm locked out of everything lol

Edit: I hope it wasn't some kind of scam and somehow they got my details through the QR thing lol 😛

a3rogue

So turns out it's an easy fix 🙂

You should be getting notification emails about your failed logins. Just click the link that says "It was me". For some reason it needs to confirm your device after updating the Authenticater app :shrug:

Denis

It didn’t help me. What I was able to do was click on “Additional Multifactor Options” for a little amount of time and choose Google authenticator. But the code from it wasn’t working as well as the grid option, so I removed all MFA options(it took me ~30 attempts to click and remove salesforse authenticator because screen was just blinking as on video) and after I did I it I was able to login just using password and reenable all MFA options back🤷‍♂️