Lastpass has created a new account for my google email with no passwords, my moble still has my old account infor what do I do

Question

LastPass Support · Answer

@paulgarmeson​

If the new account was unintentional, and using a different email address, you may delete it at any time via this method + email confirmation.

If this is just an instance of the Vault appearing empty on one device, while using the same LastPass credentials, then it could be a sync or cache issue within LastPass itself.

LastPass Support · Answer

HELLO! @paulgarmeson​

Welcome to the LastPass Community.

We are sorry for the problem with your browser extension and the autofill feature.

We need to make an investigation to better understand the issue. I will recommend you create a support case so one of our support agents can help you to find a solution for this behavior. You can create the support case using the steps below:

* From your LastPass vault, go to the top right corner click on your email address
* Click on Support center
* Top right corner clicks on "Loging to Support"
* Then Click on "Contact US"
* You will be able to choose the best option for you, A callback request or a Support case.

We apologize in advance, please let us know if there is something else, we can do for you.

Greetings!

Verlaine | Customer Care