I can't log in and the chatbot doesn't help. It says I have to pay to get support. Please help!

jstockbills

I know my master password, but when I enter it, I get prompted that I'm being sent an email.This started after an update to Chrome, so I'm guessing lastpass thinks I'ma new device. The only problem is that the emails aren't showing up. I've never had a problem receiving lastpass emails before. I even have a couple from earlier in the month in my inbox. I checked spam, trash, etc... I even sent myself a test email from another account. That showed up fine. But I can't get support since I'm on the free plan. There's no way to report an issue like this that I can find. I realize some levels of support do need to be behind a paywall, but I have no ability to log in because they're not sending emails to me. Is there any solution to this problem?

LastPass Support

Hi @jstockbills​

Based upon your Community email, I can see that you are currently entering an incorrect account password, thus no IP/device verification emails are being sent.

I suggest manually typing out the LastPass password in a separate document, being careful with the placement of any capital letters, numbers and symbols, then copying that into the LastPass credential field.

if you still cannot log in, I suggest you try generating a recovery one-time-password by following these instructions in the browser you last logged in through.