As a retired person i find this ideal except i find lately that when i capture a new password, which is the suggested one from Lastpass, the next time i try login, the password is wrong? I have to then go thru the whole motion of forgotten password

selwyn1957

any ideas or advice on what to try stop this happening? thanks

LastPass Support

Hello! @selwyn1957​

Welcome to the LastPass Community.

If you're noticing issues with password suggestions or auto-save not working as expected, you're not alone. While we haven’t received widespread reports of this tool malfunctioning, we want to help you get things running smoothly again.

Here’s what we recommend:

Clear Local Data from the Extension

1. Click once on the LastPass browser extension icon.
2. Go to Account (bottom right corner).
3. Select Fix a problem yourself.
4. Click on Clear local data.

Test the Password Suggestion Feature

Try changing the password for one of your online services. Start the process directly from the website of that service.

• When LastPass suggests a new password, click on the pop-up to accept it.
• Alternatively, you can use the Password Generator tool from the extension.

After updating the password, wait for the LastPass pop-up asking if you'd like to save the new credentials. Make sure to confirm the update this should help restore the auto-save functionality.

Let us know how it goes, and feel free to reach out if you need further assistance!

Please let me know if you need additional help.

Greetings!

Verlaine | Customer Care