Post-recovery login failed, can't recovery again

marangonfederico10

In order:

-I couldn't login so i started successfully a recovery process

-When i was asked to enter the account with my new password i couldn't login even if the password was certaintly the one i inserted

-i tried again to recover the account a second time as i forgot my new password, but i keep slipping on thebrowser extension not installed error

-I cancel the first recoverythrough email, returning to the old password

-Still cant get into my vault or recover my account

I don't know what to do as i don't know what's happening

Henry Eduardo Ortiz (3P)

Hello @Albi86,

My name is Henry Eduardo and I am happy to assist with your inquiry, and appreciate you contacting LastPass Support!

I am sorry about the issues you are having logging in. Our records show that you are entering the correct Master Password but a Verification email is being sent to you. Please try to log in once more, then check your inbox for an email from LastPass with the subject "LastPass Security Notification: Login attempt blocked". Click on the link included to Verify new device or location. Then, try logging in one more time and you should be able to access.

Please let me know if this worked or if further assistance is required.

Thank you,
Henry Eduardo | Customer Care