Perdi acesso ao meu e-mail cadastrado no LastPass

Question

Eu perdi acesso ao meu e-mail cadastrado e não consigo efetuar login, gostaria de mudar de mudar o e-mail cadastrado.

Possuo a senha mestre e verificação de dois-fatores.

Não sei aonde entrar em contato com o suporte uma vez que não consigo logar em minha conta.

Henry Eduardo Ortiz (3P) · Answer

Hello @Gbrlznh,

Can you please send me a private message with the email address on your account so I can create the support case for you?

Thank you,
Henry Eduardo | Customer Care

gabrielvbiz46 · Answer

Hello@"User16829509202817471802"!

I apologize if there are any writing errors, as English is not my native language.

But regarding my case, the email I'm using to ask for help is actually different from the one registered on the Lastpass platform, because I no longer have access to the old one, I accessed the link you mentioned, but to ask Lastpass support for help, I need to log into my account, but even though I have all the data, I can't because it's saying it's not a trusted device.

Henry Eduardo Ortiz (3P) · Answer

Hello @Gbrlznh,

My name is Henry Eduardo and I am happy to assist with your inquiry, and appreciate you contacting LastPass Support!

I am sorry about the issues you are having with your account. I could not find any accounts on this email. However, you can submit a support ticket via the following article, you will only need to enter your email address and one of my coworkers will contact you via email to assist on this issue.

Please let me know if this worked or if further assistance is required.

Thank you,
Henry Eduardo | Customer Care