How to change billing currency?

Question

I likely started my LastPass subscription when I lived in the US.

I have been paying for Premium level in USD on a US credit card.

Now I live in the UK (the US bank account is registered to a UK address) and I am getting charged VAT, as I should.

Now I am thinking of upgrading to Families.

I got to lastpass.com and the upgrade panel displays a price in UKP (it appears to be based on my iup address).

I click through to upgrade and it changes to display a price in USD with no visible way to set the currency.

I went into my account and changed my credit card details to a UK issued UKP credit card, but it seems to have had no effect on the sum I will be charged.

(I am trying to change to UKP to avoid exchange fees and because it looks like the UK price is computed with a slightly more favourable exchange rate than the US one).

Anyone have any idea of how I can change the billing currency?

rachael.orovets · Accepted Answer

Hi @Plaskal,

The currency should change once you enter your billing address information, such as on the checkout page here:http://www.lastpass.com/buy-families?cp=LPF2021-DT-25CS

If you're not seeing the currency change once your billing address info is added, so that our billing team can be sure to bill you in the correct currency please scroll down and click "Contact Support" at the bottom center of this article to create a support request with the billing team:https://support.logmeininc.com/lastpass/help/why-am-i-being-charged-sales-tax-for-lastpass-lp070011

(The article topic linked above is a bit different than your specific issue but using the contact support link on this page will make sure your request is routed to the correct team for the fastest response.)