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Not receiving SMS or Call for 2FA...

alejandro.galaviz

I turned on 2FA... and am not receiving a phone call or an SMS. What is happening here?

Big Surprise, I can't log in to create a support ticket... because I can't get around 2FA!

I've also attempted to go through "Request Help Logging In" button and have submitted my email address over 28 times... and I have yet to get anything in my gmail through spam or anything.,

Yet, I am still receiving emails from LastPass when they locate my information on the Dark Web. So something is not pushing through on LastPass end. Let's get this fixed.

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LastPass Support

Hello @moffeewithcilk,

Sorry about the issue you are having with the multifactor. I have made an update on our side, please try to submit a new support case as you should be able to receive the email this time.

Please let me know if this worked or if further assistance is required.

Thank you,
Henry | Customer Care

alejandro.galaviz

Henry,

I received the recovery email to my primary email address now. I am still not receiving SMS or Phone Calls when I attempt to log in via 2FA.

I realized now that I did not set up the app for 2FA before I enabled it. Would that affect anything? I just submitted my recovery information regarding the number of sites I have saved, websites, ip addresses, etc.

Is there a way to simply turn 2FA off for my account until I can set it up properly? Thank you.

LastPass Support

Hello @moffeewithcilk,

The link to submit a support case should not send it to your security email. Please try it once more and let me know of the result.

Please let me know if this worked or if further assistance is required.

Thank you,
Henry | Customer Care

alejandro.galaviz

I’d like to keep my account. Please help me without using the email as my security email is a government email address and it’s probably being blocked but I don’t see it in spam either.

I just want 2FA turned off until I can adjust my settings then turn it back on again.

alejandro.galaviz

I turned on 2FA... and am not receiving a phone call or an SMS. What is happening here?

Big Surprise, I can't log in to create a support ticket... because I can't get around 2FA!

I've also attempted to go through "Request Help Logging In" button and have submitted my email address over 28 times... and I have yet to get anything in my gmail through spam or anything.,

Yet, I am still receiving emails from LastPass when they locate my information on the Dark Web. So something is not pushing through on LastPass end. Let's get this fixed.

alejandro.galaviz

Hello Henry,

When will I hear back? It’s been about 8 hours. I just need it turned off and then I can set it up properly.

I believe I verified all my information and provided the exact number of websites I had in my vault and also my receipt.

Thank you.

LastPass Support

Hello @moffeewithcilk,

I see you were able to submit a support case now. Our support team should be able to assist you to disable 2FA so you are able to access.

Please let me know if further assistance is required.

Thank you,
Henry | Customer Care

LastPass Support

Hello @moffeewithcilk,

I requested for a follow up, you should receive a response shortly.

Please let me know if further assistance is required.

Thank you,
Henry | Customer Care

iankmoore

Hi

I changed my phone yesterday and have not been able to log into LastPass. I know I’m using the correct master password but the log in is prompting for MFA which I did not set up. I’ve asked for an SMS which has not been received and submitted my email address on a few of the different help topics on the site but have not received a recovery email. I’d be grateful for your assistance

LastPass Support

Hello @Akmo,

My name is Henry and I am happy to assist with your inquiry, and appreciate you contacting LastPass Support!

I am sorry about the issues you are having with your multifactor authentication. I have made an update on your account, please submit a new support case using the "Request help logging in" link found on this article.

Please let me know if this worked or if further assistance is required.

Thank you,
Henry | Customer Care

iankmoore

Hi Henry

I just wanted to thank you for your assistance. I received an email directly from LastPass Support and started the recovery process. Unfortunately I wasn’t able to answer all their questions correctly…however, I requested an SMS again this morning and it came straight through. I now have access again. I’ve set up access on a 2nd device and have made a note of how many sites I access via LastPass, just in case this ever happens again and I want to answer this question correctly!

adam.i.rosenfield

Hi Henry,

I’m having the same issue where I can’t log in with 2FA, and I’m not getting an SMS or phone call either. I urgently need to get into my account - can you please help me out? Can’t access support either.

Adam

LastPass Support

Hello @Akmo,

I am glad to hear you were able to access again!

Please let me know if further assistance is required.

Thank you,
Henry | Customer Care

LastPass Support

Hello @AIR123,

I am sorry about the issues you are having with your account. I have made an update from our side, please try submitting a support case from the "Request help logging in" from this article.

I do see that your issue is due to the multifactor, our support team will be able to help with having it disabled so you can access again after the account has been verified.

Please let me know if this worked or if further assistance is required.

Thank you,
Henry | Customer Care