Nevermind Henry - You either didn't read my message or are playing a game. Neither bodes well
I never said I called - I got someone from Mindmax on the APP SUPPOIRT - so clearly something is wrong with your app
I ALSO never asked for a refund - I asked you to DELETE my account and NEVER EVER BILL ME AGAIN
I am done here. I know when I am getting a run around and this is definitely a run around
I have warned others not to use this service. Do not bother responding to me as I am now going to block LastPass in every way possible
Hello @johannagarsenstein​,
Did you call directly? We don't post our phone number publicly anywhere, it is possible you called to an incorrect or outdated number. You can submit a call back request following the steps from this support article. I am unable to provide refunds through this platform as additional verification is required.
Please let me know if this worked or if further assistance is required.
Thank you,
Henry | Customer Care
Hi Henry
Like I said in my post, I WAS able to log in using the site on my LAPTOP but it would not allow me to log in using the app on my iPHONE
When I tried to contact support, someone from Mindmax answered which seems SUPER SKETCHY to me.....I deleted ALL of my info from Lsst Pass as I no longer trust this site
I do not want my subscription to renew next March 2025 but even trying to stop that is ridiculous. Your site won't let me cancel
I am not standing in front of my laptop for the rest of the day on the off chance that someone from Last Pass will help me. There are other sites I can use for the same service so PLEASE PLEASE PLEASE make sure that
1) my account is deleted
2) I will not be billed next March 2025 for a subscription that I have not been able to use
IF you need to contact me, I can be reached at 773-350-7748. I cannot continue to log in and out in hopes of getting help - my time is too valauble
Thanks for trying - I know this is not your fault personally, And thank you Henry for making sure that my account is both deleted and I will never be billed again
Johanna Garsenstein
My name is Henry and I am happy to assist with your inquiry, and appreciate you contacting LastPass Support!
I am sorry about the issues you are having with your account. How did you try to reach our support team? I can see you submitted a support case but it has not been assigned yet.
Regarding your issues with accessing your account, I see a few failed login attempts due to incorrect Master Password and one where a verification email was sent. Can you please let me know what happens when trying to log in?
