I lost all my work-related passwords because LastPass doesn't force email verification.

r-okubo

I’ve been using 1Password for my personal needs for a long time, and I’ve been very happy with it.

However, my company requires me to use LastPass because it’s free for basic features.

Don’t get me wrong—everything works fine. It has Firefox support and autofill, which are convenient.

But one day, when I tried to log in to my LastPass account, it asked me for email verification. That’s when I realized everything was messed up.

Since LastPass doesn’t require email verification during signup, I didn’t realize I had entered the wrong email address. As a result, I can’t log in or recover my account.

Why is LastPass designed this way? I can’t believe such a fundamental flaw still exists after nine years since its initial release.

LastPass Support

Hello!@r-okubo​

Welcome to the LastPass Community.

We are sorry for the problem with your account.

We will need to make an investigation to better understand the issue. I will recommend you create a support case so one of our support agents can help you to find a solution for this behavior. You can create the support case using the steps below:

From your LastPass vault, go to the top right corner click on your email address

Click on Support center

Top right corner clicks on "Loging to Support"

Then Click on "Contact US"

You will be able to choose the best option for you, A callback request or a Support case.

In case you cannot log in please use the link below to create a support case:

Identity Verification

We apologize in advance, please let us know if there is something else, we can do for you.

Greetings!

Verlaine | Customer Care