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LastPass support login is broken

Nik Wekwerth

When I try to log in to https://support.logmeininc.com/lastpassit shows an error:

You're creating a duplicate record. We recommend you use an existing record instead.

I've tried Chrome, Safari, and incognito tabs. After logging in I am redirected to:

https://lastpass.my.site.com/customer/s/identity?language=en_US&ErrorCode=ERROR_CREATING_USER&ErrorDescription=You%27re%20creating%20a%20duplicate%20record.%20We%20recommend%20you%20use%20an%20existing%20record%20instead.&ProviderId=0SO8c000000YDHc&startURL=%2Fhome%2Fhome.jsp

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Accepted answers

ash.canon

I apologize for the recent difficulty. We are working out some kinks in the newest support instance that should be resolved soon.

If you're unable to reach Customer Support as a subscriber I can help create a case manually. Please click my Community name to send a private message with your contact info.

Thank you.

P.S. -- If you're experiencing 2FA login difficulty, the Contact option at the base of this article should still get you to Support.

All comments

Ralph Englis

I am also experiencing the exact same issue. At the moment I am unable to view any of my submitted cases.

Has there been a fix yet?

ash.canon

I apologize for the recent difficulty. We are working out some kinks in the newest support instance that should be resolved soon.

If you're unable to reach Customer Support as a subscriber I can help create a case manually. Please click my Community name to send a private message with your contact info.