All passwords for janeapp.com are updating

robhalmich

I have multiple healthcare providers that use janeapp.com, even though each one has a different URL LastPass updates all of the passwords associated to janeapp.com. For example drjoblow.janeapp .com & drjuanitablow.janeapp.com are completely different. It seems that LastPass is not looking at the entire URL, so what is happening is that I receive a login error when I visit a different login for janeapp.com and conversly have to update the password. Is there any way to fix this?

LastPass Support

Hello @robhalmich​

Welcome to the LastPass Community.

We apologize in advance for the issues you have been experiencing using your LastPass account. To resolve this issue you could set up the "Never URL". You can read more about it and set it up by following the steps outlined on the link below:

https://support.lastpass.com/s/document-item?bundleId=lastpass&topicId=LastPass/Manage_Never_URLs.html&_LANG=enus

Please let us know if there is something else we can do for you.

Greetings!

Heyner | Customer Care