I can't login to lastpass with 2FA and no SMS or Call?

Question

Hi,

I can't login to LastPass with 2fa, and I have no received verification code via SMS, email, or call.

I contact the support team via email, with full detailed info and documents, but no resolution yet.

Please close my account and cancel my subscription. This happens far too often, and the customer service is poor.

Regards,

Dave Blum

LastPass Support · Answer

Hello @deejayblum,

I am sorry, to delete your account we need to follow our verification process which is why I requested for you to submit a support ticket. I can see you already received assistance and are now able to log in. If you wish to finish deleting your account, you can do it by following the steps on this article.

Please let me know if further assistance is required.

Thank you,
Henry | Customer Care

LastPass Support · Answer

Hello @deejayblum,

I see that the email is being triggered and as per our records you setup a security email to which all the emails are being sent to. If you know what the security email is, please check the inbox on it. If not, we would be able to assist you so it does not require the email. For the second option, please submit a support case through the"Request help logging in" link found on this article.

If you try to delete the account, the emails are also going to be sent to the security email. I would suggest to submit the support case for assistance with having it deleted if you wish to proceed with it as we need to follow a verification process for both requests.

Thank you,
Henry | Customer Care

David Blum · Answer

Why can't you just delete my account and cancel my subscription??? Honestly, the customer service is horrible, and I want to close my account. Please close my account and cancel my subscription.